FAQs

Q: WHERE DO YOU SHIP TO?

A: As of the moment, we only ship to the United States. We offer free shipping on all US orders over $50, and a flat-rate of $4 on orders below $50.

Q: HOW LONG DOES SHIPPING TAKE?

A: Please allow up to 1-5 days for your order to be processed and another 2 days for your order to be shipped out. Our fulfillment centers are located around the world. Please allow up to 7-20 days to receive your product. In the rare case of issues encountered during shipping, it may take up to 25 days.

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 1-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email with your tracking number. Then simply go on our page for tracking orders here. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Q: WHY DOES SHIPPING TAKE SO LONG?

A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! The downside of this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: Easy! you can visit our contact page by clicking "contact us" from the bottom of any page (scroll all the way down). We will happy to answer any questions or concerns you may have.

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: View our returns page for complete details. If you have and additional questions that have not been in addressed in our FAQ please visit our contact page and we will get back to you as soon as possible.